Track Your Application

Track Your Clearance Application

Enter your 8-digit reference number to check your application status

The 8-digit number sent to your email after application submission
Frequently Asked Questions

Your 8-digit reference number was sent to your email address immediately after you submitted your application. Please check your inbox (and spam folder) for the confirmation email.

Application processing typically takes 1 business day (24 hours) from submission. You will receive email notifications at key stages of the process.

  • Pending Review: Your application is being reviewed by our team
  • Pending Approval: Application reviewed, awaiting final approval and digital signature
  • Approved: Certificate issued and ready for download
  • Rejected: Application did not meet requirements (reason provided)

Clearance certificates are valid for 30 days from the date of approval. After expiry, you will need to submit a new application if a certificate is still needed.
Need Help? Contact us at clearance@nssfug.org or call +256 800 100 200

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